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Read what people are saying
about Precision Garage Door

Precision Garage Door of Pensacola
has received 8 reviews, averaging 1.00 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your repairman gave me 3 options, ranging from $2,200 - $4,300, to repair door after wife hit it with her car. I asked if it could be repaired, to which he replied "No." 1 ½ hours and 6 screws after he left, I had it back together, working as good as ever. This was indeed a "Garage Door Repair" from your list of services -- by me!
Robert Murphy
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very Disappointed in this establishment. Would not recommend to future customers. We paid for a brand new system June 2020 and have had 3 technicians come to “repair” our “NEW” system in the past 7 months. We paid close to $1300 for a terrible job. Hunter “fixed” it yesterday stating that the problems “might be the wires” and by the time I got home from work last night (not even 10 hours later) the garage door would not shut. I had to pull the emergency handle to close it and called this morning to get someone else to fix the problem, yet again. I was directed to a sales lady who then asked me “what was wrong with the garage door this time around.” as if I knew how to diagnose the problem with the garage. Something that I obviously have no expertise in. So rather than reading notes from the previous tech, it seemed more of a bother to her that I didn’t know what was wrong with my parents garage. We finally got another technician, Jordan, who we had the very first time and he was able to fix the problem. If you do decide with going with Precision ask for Jordan because he seemed more knowledgeable than the other people I had spoken to previously.
Jackie Albesa
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

JD came out as scheduled and gave us quotes to fix our garage door OVER $800?? What a rip-off on so many levels. We called OVERHEAD DOORS they came out within the hour and are fixing our door for less than half
Nikki Whitfield
A Response from: Bobby Boes

Hi Nikki, We greatly appreciate the feed back on the estimates to repair your door. We are very sorry to hear that you are unhappy with the prices quoted by our technician. Unfortunately, our technician didn't feel that a repair would last being that your current opener is a discontinued product. We are refunding your service fee in hopes that when your temp fix fails you reconsider full replacement with a quality product. Have a great evening!!

Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I live in Panama City. I was told there would be a $49.95 service fee. I told the young lady I would call back. I called back and after a few seconds of conversation she waived the service call fee. The young man came out and told me the Panama City area service is $65.00. I explained to him I was told 49.95 and that fee was waived. He said he could not waive the fee but he would charge me 49.95 plus parts. If my parts had came to over $100.00 he would waive the service fee. I called the office and they read the notes back to us. Like I said before the service was waived. He told her the call center can't waive the fees because they don't work the field. I told them both don't penalize me for the miscommunication. It was proven that what I was told, was right. Instead of moving forward and winning over my business, they decided to continue to debate and involve a manager. I decided that I would find someone else to buy my parts from. 20 minutes of wasted time and it was hot.
Karen McGland
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

18’ door improperly installed on detached workshop May 26.. When I finally installed my opener some ten days later, the torsion spring was so overtightened it blew out my powerful 1hp Sommer direct drive when i tried to close door. The large t-strut on the top panel was in wrong place . It was below top roller bracket instead of being above it. This made it impossible to use the reinforcement bracket the installers left me. After making my own bracket, the opener, which is rated for 1200 pounds,buckled trying to close the 440 pound door. Two weeks after the mis-installation, a technian was sent to correct the problems. To further earn this poor review, I was charged a $65 service fee. My phone appeal of that fell on deaf ears.
Rex Ogburn
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Called to replace broken spring, which was done, Technician continued to check components, strongly suggesting replacing motor, nearly $500.00, since it was loose. He said tightening was not possible. He was questioned repeatedly about this. We deferred additional repair at this time. Costal Garage Doors were called, repair and service call was accomplished for $55.00 Simply replacing a grommet & tightening, What a RIP-OFF, would NEVER use Precision again.
David Thomas
A Response from: Bobby Boes

Hello Mr. David, I really hope we came to a solution on this issue. We appreciate your business and ensuring us you would use us again in the future if needed.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Large bill and main problem not solved (light) . Would not have okd service had I known light was not fixable.
Dale Stopp
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Was informed twice that a technician/manager would contact me when I called wanting to know when installation was going to be and no one bothered to call. Company has my down payment and I do not have a working garage door.
Michael Hogg
Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener